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General

Question: 

The RED lamp is flashing but I used dye tablets and no blue coloring appeared in the bowl. Why did my LeakAlertor™ indicate a leak?

Answer: 

The LeakAlertor™ is able to detect intermittent leaks and alert the user after-the-fact, even if the toilet has temporarily stopped leaking. Generally speaking, once a toilet begins to leak intermittently (periodically), the flapper will continue to deteriorate until the leak becomes virtually continuous.

Question: 

Will my LeakAlertor™ give a false positive for anything other than a toilet leak?

Answer: 

Extensive testing has shown that in almost every single instance, if the RED lamp is flashing, the toilet is, or has been, leaking.

Question: 

My LeakAlertor's GREEN lamp was flashing about every 5 seconds while I was drying my hair...why?

Answer: 

The LeakAlertor's detection circuitry is also able to determine form various kinds of background noise (like hair dryers), that someone is in the bathroom. It will use those opportunities to alert that person that no leak has been detected and the LeakAlertor™ is working properly.

Question: 

Can I move my LeakAlertor™ to different toilets?

Answer: 

It is recommended that the LeakAlertor™ be placed and left on a single toilet because when it is first activated, it "learns" the characteristics of the toilet to which it is first attached and remembers only those characteristics.

Question: 

How long after installation will it take my LeakAlertor™ to begin detecting leaks?

Answer: 

It can take the LeakAlertor™ up to 48 hours to "learn" all of the characteristics of the toilet, but typically a leak that occurs can be detected within the first 12 hours or less.

Question: 

During the installation, what happens if I forget to flush the toilet?

Answer: 

No problem! The LeakAlertor™ will go into its "Learn Mode" and figure out the toilet's characteristics on its own.

Question: 

Who is nth Solutions?

Question: 

Who makes LeakAlertor™?

Answer: 

LeakAlertor™ is a product of nthSolutions LLC. It is 100% designed, manufactured, and tested in the U.S.A.

Click here to learn more about us

Question: 

How much water is lost by a leaking toilet?

Answer: 

According to the AWWA up to 200 gallons of water can be lost in one day, or enough water to fill an Olympic size swimming pool in one year.

Question: 

Can my LeakAlertor™ be used anywhere else other than the toilet?

Answer: 

The primary function of the LeakAlertor™ is to detect toilet tank leaks.

Question: 

Is the LeakAlertor™ safe around small children?

Answer: 

Yes. the LeakAlertor™ cannot easily be pried off the toilet or opened by a small child.

Question: 

Can my LeakAlertor™ be cleaned?

Answer: 

Yes. You can use any mild bathroom detergent. It is suggested that you wipe the LeakAlertor™ with a damp cloth or towel instead of spraying it directly.

Question: 

Why do I need to send my LeakAlertor™ back in order to get a replacement?

Answer: 

•The LeakAlertor™ has been factory sealed to protect sensitive electronics and the internal battery.

•When the unit is returned, the battery will be replaced by trained factory personnel.

•Your new LeakAlertor™ will contain the most up-to-date software.

•A new unit is shipped back to you.

•The old plastic enclosure is recycled and the battery is disposed of properly.

Question: 

How do I remove the LeakAlertor™ from my toilet?

Answer: 

To remove the LeakAlertor™ from your toilet, use a butter knife or putty knife to gently pry the unit from the tank.

Question: 

Why is my LeakAlertor™ chirping?

Answer: 

Like your battery powered smoke-alarm, chirping indicates a low battery. Along with the chirp, the yellow light on the LeakAlertor™ will flash. These signals let you know that the unit needs to be replaced.
Click here for a new unit with the latest technology releases.

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